Most Creative Way to Develop Personalized Messaging and Content in ABM

Account-based marketing (ABM) is a powerful marketing strategy for B2B companies that focuses on personalized messaging and content.

In this comprehensive post, we will explore deeper into the most creative and effective ways to develop personalized messages and content for your target accounts.

Deliver Relevant Messages and Content to Your Target Accounts

To ensure that each message resonates with its intended recipient, it is crucial to have a deep understanding of your target accounts.

Leveraging data tools like Salesforce or Marketo, which seamlessly integrate with your CRM system, can help you identify the top accounts based on revenue, employee count, and other pertinent factors.

Furthermore, these tools can assist you in identifying specific individuals within those companies who should receive particular messages.

For example, let’s say you have a large enterprise client in the healthcare industry whose VP of marketing has shown interest in your platform through one-on-one conversations with sales representatives during account visits and industry events.

In such a scenario, obtaining her email address will enable you to send them an invitation when your next webinar goes live or create a custom landing page where she can access on-demand demo videos tailored specifically to her interests. 

This personalized approach enhances the likelihood of engagement and encourages recipients to act upon your messaging.

Additionally, beyond personalization based on past behaviors, such as viewing or clicking, it is important to understand the frequency at which each person prefers to receive information from your company.

While some may appreciate weekly emails, others may prefer monthly updates regarding new features or upcoming releases.

Adapting your messaging cadence to align with individual preferences ensures a positive recipient experience.

Create a Strong Visual Message

In ABM campaigns, visual elements play a crucial role in capturing and retaining audience attention.

Images and videos have the power to convey messages more effectively and engagingly than text alone.

When selecting visuals, it is imperative to choose those that are relevant to your target audience and closely aligned with the product or service you are offering.

Creating impactful and relevant visuals goes beyond simply assembling generic stock photos.

It is advisable to invest in original visual content that aligns with your brand identity and resonates with your target audience.

Hiring a professional designer or leveraging platforms like Upwork or Fiverr can help you find the right talent to create visuals that are unique, appealing, and aligned with your marketing objectives.

When crafting visuals, consider the desired action you want your audience to take after viewing them.

If the goal is to have them sign up for an event, showcase an image of people attending a similar event, including their names on the guest list.

Alternatively, if you want to encourage ebook downloads, feature visuals of individuals engrossed in reading or visibly excited about the content.

By connecting the visuals directly to your desired outcomes, you create a seamless and persuasive user experience.

It is crucial to ensure that your visuals are of high quality, as pixelated or blurry images will detract from their effectiveness.

High-resolution visuals allow your audience to see and understand the message you are conveying.

Remember, the visual components of your ABM strategy should align with your brand, captivate your target audience, and inspire action.

Focus on the Customer, Not the Product or Service

In the realm of ABM, effective communication is centered on the customer, their needs, and their aspirations, rather than solely focusing on the features or benefits of your product or service.

When you adopt a customer-centric approach, you can establish deeper connections and resonate with your target audience on a personal level.

To achieve customer-centric messaging, consider the following tips:

Speak their language:

It is crucial to use language that your customers are familiar with and comfortable using.

Avoid industry jargon or technical terms that may confuse or alienate your audience. 

Instead, mirror their language and vocabulary to create a relatable and authentic connection.

Keep it simple:

Complexity can hinder understanding and engagement. Avoid convoluted sentences and paragraphs filled with unnecessary fluff.

  • Be concise, clear, and get straight to the point.
  • Eliminate filler phrases such as “I’m going to tell you” or “It’s important for me as an agent.” Simplifying your language ensures that your message is easily understood by a wide range of audience members, including non-native English speakers or those unfamiliar with your industry.

Keep it conversational:

Communication should be a two-way street.

  • Avoid talking down to your readers or adopting a condescending tone. Instead, engage in a conversational style that makes your readers feel respected and valued.
  • Use language and tone that mirror everyday conversation, ensuring that your message is relatable and approachable.
  • Avoid assuming that your audience possesses in-depth knowledge of your industry, and strive to explain concepts in a way that is easily digestible.

Keep it short:

In today’s fast-paced world, attention spans are limited.

To effectively communicate your message, break your content into short paragraphs that are easy to read and absorb.

By concisely presenting information, you facilitate understanding and enable your audience to grasp key points quickly.

Be consistent with your messaging:

Consistency is key to building brand recognition and establishing trust.

Ensure that your messaging is aligned across various channels and campaigns.

By delivering a consistent message, you reinforce your brand identity and create a cohesive and memorable experience for your audience.

Utilize Telemarketing to Supplement Your ABM Efforts

While digital channels are the primary means of reaching target accounts, telemarketing can be a valuable supplementary tool in your ABM strategy.

Here are three ways telemarketing can complement your digital marketing efforts:

Drive inbound leads:

If your website or landing pages are not generating sufficient high-quality leads, incorporating live sales calls can be a powerful tactic.

A skilled telemarketer can engage prospects in meaningful conversations, identify their individual needs, and provide additional information tailored to address those needs.

By establishing a personal connection and offering relevant solutions, you increase the likelihood of prospects further engaging with your brand before making commitments.

Generate interest in future sales opportunities:

Telemarketing can serve as a nurturing tool for prospects who have expressed interest but are not yet ready to commit.

By delivering personalized information and addressing their concerns, you can keep them engaged and interested in your offering.

This ongoing communication helps build trust and positions your company as a reliable resource for their needs.

Enhance customer relationships:

Telemarketing enables direct, one-on-one conversations, fostering stronger relationships with your customers.

It offers an opportunity to provide personalized assistance, address inquiries, and offer guidance.

By being available to answer questions and offer support, you strengthen customer trust and loyalty.


Account-based marketing presents a powerful opportunity to connect with your target accounts and drive conversions.

By employing personalized messaging and content, creating visually compelling materials, adopting a customer-centric approach, maintaining consistent messaging across channels, and utilizing telemarketing as a complementary tool, you can maximize the impact of your ABM efforts.

Remember, ABM is not solely about initial contact; it is about building trust, developing meaningful relationships, and providing value that resonates with your customers throughout their entire journey.

Embrace the creativity and customization that ABM offers, and leverage it to establish lasting connections with your target audience.